Please read the following policies before placing an order. By purchasing from my shop I assume you agree with the policies stated below. Thank you!
Additional Policies and FAQ:
- I prefer all payments through PayPal. It's a secure online payment system that accepts all major credit cards. It's fast, easy and the safest way. You do not have to have a PayPal Account to pay through Paypal you can check out with a credit or debit card also. (make sure your PayPal address is correct as that is the address I will ship to unless otherwise noted)
- If payment is made with an "e-check" via Paypal, I will wait until the e-check clears (about 5 days) before your items are shipped so take that into consideration with shipping time.
- If you need to pay by Money Order you will have to contact me by e-mail with your order. Absolutely no checks will be accepted. I will send your order once payment has been received.
- Payment is due at time of purchase.
- Payment for special orders is expected at time of placing order.
- I cannot cancel any order after it has been shipped.
- I ship in stock items within 4 business days after order is placed and confirmation of cleared payment.
- Special Orders take longer to ship due to creation time and you will be notified of when the item is complete and ships.
- Orders ship via USPS First Class Mail. US orders arrive within 3-7 business days after shipping. If you need something sooner please contact me to upgrade to faster shipping (additional cost).
- I do add tracking to USA orders. If you wish to add insurance to your item please let me know and I can add it for an additional cost.
- INTERNATIONAL: I do ship Internationally (price calculated at checkout). All items shipped internationally will be shipped via USPS First Class Mail and may take 2-8 wks to arrive depending on how fast the package goes through customs. Be aware that does not allow me to track the package once it leaves the USA and does not include insurance. If you would like to have a tracking number for OUTSIDE the USA, please ADD $35 to your shipping fee. For international shipping the buyer is responsible for any and all duties and customs fees that are incurred on a package.
- Please note: Seller is not responsible for lost, stolen, or damaged goods once it leaves my possession. I CANNOT BE RESPONSIBLE FOR UNINSURED PACKAGES ONCE THEY LEAVE MY POSSESSION.
- If there is a mistake with your order (missing item, damaged item, incorrect item) and you contact me within 2 days of receipt of your order to report it, I will be happy to provide you with the missing item, exchange or replace. If a item is damaged/incorrect I ask that it be returned to me so I can correct it within 7 days of delivery in it's original condition. I do not offer exchanges for any other reason.
- My policy is that refunds/exchanges are not allowed - all items are as listed so please read descriptions and ask questions before ordering. BUT because I do want everyone to be satisfied with there purchase, if you feel there is a major problem please contact me and I will review a refund/exchange on a case by case basis if need be.
Additional Policies and FAQ:
- Please note that slight variations from the photos may occur, as most items are hand made. Each piece is unique and I do my best to represent what it will look like in my photo's and description. I do not refund for item variations, variation is part of the artistic quality of each piece.
- Some silicone wristbands are color coated and color may fade over time with wear. (color coating is not water proof, remove before showering or submersing in water) Not responsible for breakage of silicone wristbands once worn or coating fading if submersed in water.
- Please allow up to 14 business days for the creation of a special order. (not including shipping time)
- Sending a gift? Just let me know this in the "Notes to Seller" at check out and I can ship it to a different address for you.
- Jewelry Care Tips: All jewelry should be taken off before showering/swimming/exercising, and kept clean & dry in a closed storage when not in use. It will last much longer this way.